Frequently Asked Questions

1. How can I see the prices?

To see the prices, you must create an account and be approved. Then you can login to see prices and start buying. You can do this by following the link here – https://fashion-book.com/registration/

2. How do I order?

See the ‘How To Order’ page here: https://fashion-book.com/how-to-order/

3. What is the minimum order amount?

Minimum order amount is just 1 pack

4. Q: Can I make changes to my wholesale clothing account?

Once you have logged in you can make changes to your account. Click on the welcome at the top right hand corner of the page

5. Q: Do you ship internationally?

Fashion-Book does ship all over the world. For more information please click this link to see our delivery information: https://fashion-book.com/delivery/

6. Q: Can I cancel my order?

If the order is already shipped we are not able to cancel it. Once you have received the items, please send it back to us in its original condition and we will refund your purchase.

7. Q: How can I return/exchange an item?

Please email us at info@fashion-book.com or call us on +44 116 262 9977 and our customer care team will be happy to assist you.

8. Q: Can I order single pieces from a pack or have different colours in a pack?

Most of our wholesale clothing will come in a 6pc pack. Unfortunately we are not able to sell single pcs and our packs come in a single colour only.

9. Q. Can I mix the pack?

Unfortuntaley we are not able to mix sizes or colours in a pack. If you wish to have your own size ratio there is a minimum order amount we can make. For all enquiries for own ratio please contact Bobby on this email bobby@lilyltd.com with the subject line being ‘own ratio enquiry’

10. Q: Can you make my own designs?

Your own designs can be possible depending on your design, minimum order and fabric availability. For all enquiries regarding your own designs please email Bobby at bobby@lilyltd.com and the subject line to be ‘Own Designs Enquiry’

11. Q: Will I get charged VAT?

VAT is chargeable at 20% in the UK. For European Union customers with a valid VAT number, the VAT will get deducted at the end of the buying process at checkout. For European Union customers without a valid VAT number, the website will charge 20% VAT. Rest of the World will not be charged VAT.

12. Q: Can you take credit or debit card payment over the phone?

We do take credit and debit card payments over the phone through our virtual Paypal terminal. Once your cart is ready to please give us call and we can take your payment over the phone for your order.

13. Q: Can i use your images?

For use of our images please email your request here info@fashion-book.com with the subject title ‘Image Use’. The approvals team will asses your account and get back to you on wether you can use our images.